Privacy Policy

1. About Prestige VA Solutions and the Scope of This Privacy Policy

Prestige VA Solutions, LLC ("Company," "we," "us," or "our") is a United States-based virtual assistant staffing and workforce solutions company. We provide services to businesses and individuals seeking virtual support professionals, as well as to independent contractors and applicants who seek placement through our platform. This Privacy Policy ("Policy") describes in detail how Prestige VA Solutions collects, receives, uses, processes, stores, shares, transfers, and protects personal information in connection with our business operations, including but not limited to our website located at prestigevasolutions.com and all associated subdomains, portals, platforms, and digital properties (collectively, the "Services").

This Policy applies to all individuals whose personal information we process, including clients and prospective clients who inquire about or engage our staffing services; virtual assistant applicants and active contractors who apply for or are engaged in work through our platform; visitors to our website and online properties; and any person who communicates with us through any channel, including email, telephone, online forms, or social media platforms. By accessing or using our Services, submitting information to us, or otherwise engaging with our business, you acknowledge that you have read this Privacy Policy in its entirety and that you understand and agree to the data practices described herein.

This Policy does not govern the privacy practices of third-party websites, platforms, or services that may be accessible through links embedded on our site. We are not responsible for the content, accuracy, or privacy practices of such third-party destinations, and we encourage you to review their respective privacy policies independently before providing any personal information.

2. Information We Collect and the Sources from Which We Collect It

We collect personal information from a variety of sources and through multiple methods, depending on the nature of your interaction with us. The categories of personal information we collect include, without limitation, the following: full legal name, email address, telephone number, and residential or business mailing address; company name, job title, industry, and business contact details for client representatives; payment and billing information, including credit card numbers, bank account details, and billing addresses, which are processed through PCI-compliant third-party payment processors and are not stored in unencrypted form on our servers; employment history, professional credentials, skills assessments, certifications, and resume or curriculum vitae materials submitted by applicants and contractors; government-issued identification numbers and taxpayer identification information required for contractor onboarding, payroll processing, and tax reporting compliance; bank account and routing information necessary to facilitate payroll disbursements to virtual assistant contractors engaged through our platform; all communications, inquiries, support requests, and messages submitted to us through any channel; profile photographs, biographical summaries, professional portfolios, and other personal materials voluntarily provided; responses to skills assessments, evaluations, screening questionnaires, and interview materials; and acknowledgments of and agreements to our Terms of Service, independent contractor agreements, non-disclosure agreements, and any other executed contracts.

In addition to information you provide directly, we automatically collect certain technical and usage information when you visit our website or interact with our platform. This automatically collected information includes Internet Protocol (IP) address, browser type and version, operating system, device type and unique device identifiers, the pages and content you view, the duration and frequency of your visits, referring and exit URLs, clickstream data, and session identifiers. We collect this information through the use of server logs, cookies, web beacons, pixel tags, and similar tracking technologies as described further in Section 9 of this Policy.

We may also receive personal information about you from third-party sources, including background check and employment verification service providers engaged in connection with contractor screening; payment processors and financial institutions; referral partners and business affiliates; publicly available professional databases and social networking platforms such as LinkedIn; authentication providers including Google OAuth and any other single sign-on services you use to access our platform; and advertising and analytics partners who help us understand how our Services are used and how our marketing efforts perform.

3. How We Use Your Personal Information

We use the personal information we collect for a broad range of purposes that are necessary to operate our business, fulfill our contractual obligations, comply with legal requirements, and pursue our legitimate business interests. With respect to the delivery of our core Services, we use your information to provide, operate, maintain, and continuously improve our virtual assistant staffing and workforce management platform; to match qualified virtual assistants with appropriate client engagements based on skill sets, availability, and client requirements; to process employment applications, administer skills assessments, conduct reference checks and background screenings, and facilitate all aspects of the hiring and onboarding process; to administer payroll, process invoices, manage billing cycles, and conduct financial transactions with clients and contractors; and to deliver training programs, performance management tools, and ongoing professional development resources to our contractor workforce.

With respect to communications, we use your information to respond to your inquiries, requests, and customer support issues in a timely and effective manner; to send transactional and administrative messages including service updates, account notifications, contract-related correspondence, and other communications necessary to the performance of our obligations to you; to send marketing and promotional communications regarding our services, industry news, and business updates, solely where you have provided consent to receive such communications or where such communications are permitted under applicable law; to send SMS and text message communications for appointment confirmations, platform notifications, interview reminders, and other service-related updates, solely where you have explicitly opted in to receive such messages; and to conduct satisfaction surveys, feedback collection, performance evaluations, and other communications intended to improve the quality of our Services.

With respect to legal compliance, fraud prevention, and security, we use your information to verify the identity of users and prevent fraudulent, unauthorized, or otherwise unlawful use of our Services; to monitor, detect, and investigate potential violations of our Terms of Service, contractor agreements, or applicable law; to comply with all applicable federal, state, and local laws, regulations, and regulatory guidance, including tax reporting, employment law, data protection law, and consumer protection law; to enforce our legal agreements and protect the rights, property, and safety of Prestige VA Solutions, our clients, our contractors, and the general public; and to respond to legal process, court orders, subpoenas, regulatory inquiries, and other lawful requests from governmental authorities.

4. Legal Bases for Processing Personal Information

All processing of personal information by Prestige VA Solutions is conducted pursuant to one or more recognized legal bases. Where processing is necessary to fulfill a contract to which you are a party, or to take pre-contractual steps at your request — such as evaluating your application or preparing a service agreement — we process your information on the basis of contractual necessity. Where processing is necessary to comply with a legal obligation to which we are subject, such as tax reporting, employment recordkeeping, or responding to lawful government requests, we process your information on the basis of legal obligation. Where processing serves our legitimate business interests, such as improving our platform, preventing fraud, marketing our services, or analyzing usage trends, and where those interests are not overridden by your privacy rights, we process your information on the basis of legitimate interests. Where we have obtained your freely given, specific, informed, and unambiguous consent — such as for the receipt of marketing emails or SMS messages — we process your information on the basis of that consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Disclosure and Sharing of Personal Information

Prestige VA Solutions does not sell, rent, lease, or otherwise transfer your personal information to third parties in exchange for monetary or other valuable consideration. We may, however, share your personal information with carefully selected third parties in the following limited and defined circumstances.

We share information with third-party service providers and vendors who perform functions on our behalf and who are contractually obligated to maintain the confidentiality and security of your information. These service providers may include cloud computing and data hosting providers, payment processors and financial institutions, background screening and identity verification companies, email and SMS communication platforms, customer relationship management software providers, and analytics and advertising technology partners. Each such provider is permitted to access your personal information only to the extent necessary to perform the functions for which they have been engaged and may not use your information for any other purpose.

We share information with our clients for the purpose of facilitating the matching and placement of virtual assistants, limited strictly to the information necessary for the client to evaluate suitability for a specific engagement. We may share information with professional advisors, including attorneys, accountants, and auditors, who are bound by professional confidentiality obligations. We may disclose information to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where required by applicable law, regulation, or legal process, or where we determine that such disclosure is necessary to protect the rights, safety, or property of our company, our personnel, our clients, our contractors, or others. In the event of a merger, acquisition, restructuring, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity or successor organization, subject to appropriate confidentiality protections and with notice to you where required by law.

6. Data Retention

Prestige VA Solutions retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal, regulatory, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. Specific retention periods vary based on the nature of the information and the relationship. Client and contractor business records, including contracts, invoices, payroll records, and tax documentation, are retained for a minimum period of seven (7) years following the termination of the business relationship, consistent with federal and state tax and employment recordkeeping requirements. Job application materials, assessment results, and related correspondence pertaining to candidates who were not hired are retained for up to two (2) years following the conclusion of the recruitment process, after which such records are securely deleted or anonymized. Marketing consent records and communication preference logs are retained for a period of three (3) years to demonstrate compliance with applicable anti-spam and marketing regulations. Website server logs and analytics data are retained for a period of up to twelve (12) months. Upon the expiration of applicable retention periods, personal information is either securely and permanently deleted, anonymized such that it can no longer be associated with any identifiable individual, or archived in a manner that restricts further access and use.

7. Your Privacy Rights and How to Exercise Them

Depending on your jurisdiction, you may have certain legally recognized rights with respect to your personal information. These rights may include the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format; the right to request correction of inaccurate, outdated, or incomplete personal information; the right to request the deletion or erasure of your personal information, subject to applicable legal exceptions that may require us to retain certain information; the right to request that we restrict the processing of your personal information in certain circumstances; the right to object to the processing of your personal information where such processing is based on our legitimate interests; the right to data portability; and the right to withdraw consent to any processing for which you have previously provided consent.

With respect to marketing and commercial communications specifically, you have the absolute right to opt out of receiving marketing emails, promotional newsletters, and other non-transactional communications from us at any time and without charge, penalty, or detriment to any services you receive from us. To unsubscribe from marketing emails, you may click the clearly marked "Unsubscribe" link included in every marketing email we send. Such requests will be processed and honored within ten (10) business days. You also have the right to opt out of receiving SMS and text message marketing communications at any time by replying STOP to any text message sent by us, at which point no further SMS marketing messages will be sent to the phone number from which you replied. You will receive a single confirmation message acknowledging your opt-out. You may also submit an opt-out request by sending an email to privacy@prestigevasolutions.com or info@prestigevasolutions.com with the subject line "OPT OUT," specifying the type or types of communication you wish to discontinue. Please note that opting out of marketing communications does not affect your receipt of transactional, administrative, or service-related messages that are necessary to the performance of any active contract or engagement between you and Prestige VA Solutions.

To submit any privacy rights request, please contact our Privacy Team using the contact information set forth in Section 15 of this Policy. We will acknowledge receipt of your request and respond within forty-five (45) days, or within such shorter period as may be required by applicable law. We reserve the right to verify your identity before processing any request to ensure that we do not disclose or modify personal information in response to fraudulent or unauthorized requests. In the event that we are unable to fulfill your request in full, we will provide a written explanation of the reason for any limitation or denial.

8. Data Security

Prestige VA Solutions takes the security of your personal information seriously and has implemented a comprehensive set of physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, or destruction. Our security measures include the use of Transport Layer Security (TLS) encryption for all data transmitted between your browser or device and our servers; role-based access controls that limit access to personal information to only those personnel and service providers who have a legitimate need to access such information in the performance of their duties; secure cloud-based infrastructure maintained by industry-leading providers with established security certifications and compliance frameworks; regular security assessments, vulnerability testing, and system monitoring to detect and respond to potential threats; confidentiality agreements with all employees, contractors, and service providers who have access to personal information; and documented incident response procedures designed to ensure prompt identification, containment, and notification in the event of a data security incident. Notwithstanding the foregoing, no method of data transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information. In the event of a data breach that creates a material risk to your rights and freedoms, we will notify affected individuals and, where required, applicable regulatory authorities, within the timeframes prescribed by applicable law.

9. Cookies and Similar Tracking Technologies

Our website and platform use cookies, web beacons, pixel tags, and other similar tracking technologies to enhance user experience, analyze website traffic and usage patterns, deliver personalized content, and support our advertising and marketing efforts. Cookies are small text files that are placed on your device when you visit our website and that allow us to recognize your browser or device on subsequent visits. We use strictly necessary cookies that are required for the operation and security of our website and that cannot be disabled; analytical and performance cookies that allow us to count visitors, understand how users navigate through our site, and identify areas for improvement, using tools such as Google Analytics; functionality cookies that enable us to remember your preferences, settings, and choices to provide a more personalized experience; and targeting and advertising cookies, including the Meta Pixel and Google Ads tags, that track your browsing activity across websites to deliver interest-based advertising and measure the effectiveness of our marketing campaigns. You may control cookie settings through the preferences or settings menu of your web browser, and you may delete existing cookies at any time. However, please be aware that disabling certain categories of cookies may affect the functionality and availability of certain features of our website and platform. You may also opt out of interest-based advertising served by our advertising partners through the Digital Advertising Alliance opt-out tool available at optout.aboutads.info.

10. Third-Party Links and External Services

Our website and platform may contain hyperlinks to third-party websites, applications, and online services that are not owned, operated, or controlled by Prestige VA Solutions. The inclusion of any such link on our site does not constitute an endorsement, approval, or warranty of any kind with respect to the linked site, its content, or its privacy or security practices. We have no control over and assume no responsibility for the content, privacy policies, data practices, or terms of use of any third-party website or service. We strongly encourage you to carefully review the privacy policy and terms of service of any third-party site you visit before providing any personal information to that site.

11. Children's Privacy

The Services provided by Prestige VA Solutions are intended exclusively for adults who are at least eighteen (18) years of age. We do not knowingly solicit, collect, maintain, or use personal information from any person under the age of eighteen (18). If we become aware or have reason to believe that we have inadvertently collected personal information from a minor under the age of eighteen without appropriate parental or guardian consent, we will take prompt steps to investigate and, where confirmed, to permanently delete such information from our records. If you are a parent or guardian and you believe that your minor child has submitted personal information to us without your consent, please contact us immediately at the contact information provided in Section 15 of this Policy so that we may take appropriate action.

12. State-Specific Privacy Rights

Residents of certain U.S. states are afforded additional privacy rights under applicable state law. Residents of California have rights under the California Consumer Privacy Act of 2018, as amended and expanded by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA"), including the right to know what categories of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we share it; the right to request access to the specific pieces of personal information we hold about you; the right to request deletion of your personal information, subject to applicable exceptions; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of personal information, which right is noted here for disclosure purposes — we do not sell personal information as that term is defined under the CCPA/CPRA; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising any of the foregoing rights. Authorized agents may submit verifiable consumer requests on behalf of California residents, subject to identity verification requirements.

Residents of Virginia (under the Virginia Consumer Data Protection Act), Colorado (under the Colorado Privacy Act), Connecticut (under the Connecticut Data Privacy Act), Utah (under the Utah Consumer Privacy Act), and other states with enacted comprehensive privacy legislation may have similar rights, including rights of access, correction, deletion, portability, and opt-out of targeted advertising and profiling. We will honor all verifiable privacy rights requests from residents of applicable states within the timeframes required by applicable law. To submit a privacy rights request under any applicable state law, please contact us at the information provided in Section 15 of this Policy.

13. International Data Transfers

Prestige VA Solutions is headquartered and primarily operates within the United States of America. All personal information we collect is stored and processed on servers located within the United States. If you are accessing our Services from a jurisdiction outside the United States — including, without limitation, countries within the European Economic Area, the United Kingdom, Canada, or other regions with distinct data protection frameworks — please be aware that your personal information will be transferred to and processed in the United States, where data protection and privacy laws may differ from and may offer fewer protections than those applicable in your home jurisdiction. By accessing our Services or submitting personal information to us, you explicitly consent to the transfer, storage, and processing of your personal information in the United States in accordance with this Privacy Policy. Where required by applicable law, we will implement appropriate safeguards, such as standard contractual clauses or other recognized transfer mechanisms, to ensure that international transfers of personal information receive an adequate level of protection.

14. Changes to This Privacy Policy

Prestige VA Solutions reserves the right to modify, update, or revise this Privacy Policy at any time and in our sole discretion to reflect changes in our business practices, applicable law, or for any other reason. Any changes we make will be effective immediately upon posting of the revised Policy on our website, unless we indicate otherwise in the updated Policy. The "Last Updated" date at the top of this Policy will be revised to reflect the date of any material changes. Where required by applicable law, we will provide more prominent notice of material changes, which may include direct notice via email to users with active accounts or contractual relationships with us. Your continued access to or use of our Services following the posting of any changes to this Privacy Policy constitutes your acceptance of and agreement to be bound by such changes. We encourage you to review this Policy periodically to stay informed of our current privacy practices.

15. How to Contact Us and Submit Privacy Requests

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, if you wish to exercise any of your privacy rights, or if you wish to opt out of marketing or SMS communications, please contact our Privacy Team using the following information. We are committed to addressing your concerns promptly and in good faith.

We will respond to all verifiable privacy rights requests within forty-five (45) days of receipt, or within the shorter timeframe required by applicable law. We reserve the right to extend this period by an additional forty-five (45) days where reasonably necessary due to the complexity or volume of requests, with notice to you of such extension within the initial response period. We may require you to provide sufficient information to verify your identity before we process any request to access, correct, or delete personal information.